Hospitality and Retail
If you enjoy helping people, creating positive experiences, and working in a fast-paced environment, a career in Hospitality and Retail could be for you!
The field has a range of job types, so there is a place for many different skill sets and backgrounds.
Tiger Hotel, Person
Columbia Mall, Person
The Tiger Hotel and Columbia Mall highlight the many opportunities available in Hospitality and Retail. From guest services and food service to sales and management, these careers focus on creating positive customer experiences while building valuable workplace and leadership skills.
COMING SOON:
HOSPITALITY AND RETAIL VIDEO
Career Progression*
Hospitality and Retail offer many opportunities for advancement, allowing you to build your skills and progress from customer-facing roles to management and leadership positions.
STARTING YOUR CAREER
Many Hospitality and Retail roles require no prior experience to start. You can build skills in customer service, sales, food service, guest support, and event setup while learning how businesses serve customers and guests.
Salary range:
$31,200–$41,600
Possible Job Positions:
Cashier
Retail Sales Associate
Customer Service Representative
Stock Clerk / Merchandise Associate
Front Desk Associate
Guest Services Associate
Housekeeper / Room Attendant
Food Service Team Member
Host / Hostess
Event Setup Assistant
ADVANCING IN YOUR CAREER
Gain experience, strengthen your leadership skills, and pursue training in hospitality, retail management, food safety, sales, customer experience, or event planning.
Salary range:
$39,500–$62,400
Possible Job Positions:
Lead Sales Associate
Head Cashier
Retail Assistant Manager
Assistant Store Manager
Front Office Supervisor
Restaurant Shift Manager
Food and Beverage Supervisor
Event Coordinator
Banquet Captain
Customer Experience Supervisor
LEADING IN YOUR CAREER
Lead teams, manage operations, improve customer and guest experiences, and oversee sales, staffing, budgets, events, or food and beverage services.
Salary range:
$55,000–$130,000
Possible Job Positions:
Store Manager
Retail District Manager
Hotel General Manager
Restaurant Manager
Food and Beverage Manager
Event and Conference Manager
Hospitality Sales Manager
Director of Guest Services
Director of Operations
Regional Retail Manager
*Data Sources: Salary and progression information is based on input from HR staff at Columbia businesses, statistics from the U.S. Bureau of Labor Statistics, and local job market listings found on Indeed, Glassdoor, and ZipRecruiter.
What You Need to Succeed
Frequently asked questions about how to excel in a hospitality and retail career
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Yes! Many Hospitality and Retail employers hire people with little or no previous experience and provide on-the-job training. Entry-level positions such as cashier, retail sales associate, host, food service team member, housekeeper, front desk associate, and guest services representative are often great places to start. Employers typically look for reliability, a positive attitude, strong communication skills, and a willingness to learn. As you gain experience, you can advance into supervisory, management, event planning, food and beverage, hotel operations, and other leadership roles.
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Education requirements vary by position, but many Hospitality and Retail careers can be started with a high school diploma or equivalent—or sometimes no diploma at all. Most entry-level roles provide on-the-job training. As you advance, employers may prefer or require additional training, certifications, or education in areas such as hospitality management, business, marketing, event planning, culinary arts, or customer service. Leadership positions often value experience just as much as formal education, making this an industry where you can build your career through both learning and hands-on experience.
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The hiring process in Hospitality and Retail is often faster than in many industries, but delays can still occur. Employers may need time to review applications, complete interviews, verify employment history, conduct background checks, or complete onboarding paperwork. Some positions may require food safety certifications, alcohol service training, or scheduling availability before a hiring decision is made. Applying to multiple positions, responding promptly to employer communications, and having a flexible schedule can help speed up the process.
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Employers in Hospitality and Retail often look for dependable employees who can provide excellent customer service and work well with others. Common barriers to employment may include a history of poor attendance, difficulty working assigned shifts (including evenings, weekends, or holidays), lack of reliable transportation, or limited availability. Some positions that handle money, alcohol, or hotel guest information may require background checks. Employers also value professionalism, communication skills, and a positive attitude, so demonstrating reliability and a willingness to learn can help you stand out as a candidate.
Your Path to
Getting Started
Click a path number for more information.
Discover which career in hospitality and retail might be a good fit for you. Click to take a quiz on careers in hospitality or read an article about careers in retail!
View Local Employers — We recommend applying on company sites instead of sites such as Indeed.com
Apprenticeships, Certificates, and Colleges/Technical Schools that could be helpful for career progression
Career coaching and career-related financial assistance in Boone County
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