Hospitality and Retail 

If you enjoy helping people, creating positive experiences, and working in a fast-paced environment, a career in Hospitality and Retail could be for you!

The field has a range of job types, so there is a place for many different skill sets and backgrounds.

Tiger Hotel, Person
Columbia Mall, Person

The Tiger Hotel and Columbia Mall highlight the many opportunities available in Hospitality and Retail. From guest services and food service to sales and management, these careers focus on creating positive customer experiences while building valuable workplace and leadership skills.

COMING SOON:
HOSPITALITY AND RETAIL VIDEO

Career Progression*

Hospitality and Retail offer many opportunities for advancement, allowing you to build your skills and progress from customer-facing roles to management and leadership positions.

STARTING YOUR CAREER

Many Hospitality and Retail roles require no prior experience to start. You can build skills in customer service, sales, food service, guest support, and event setup while learning how businesses serve customers and guests.

Salary range:
$31,200–$41,600

Possible Job Positions:
Cashier
Retail Sales Associate
Customer Service Representative
Stock Clerk / Merchandise Associate
Front Desk Associate
Guest Services Associate
Housekeeper / Room Attendant
Food Service Team Member
Host / Hostess
Event Setup Assistant

ADVANCING IN YOUR CAREER

Gain experience, strengthen your leadership skills, and pursue training in hospitality, retail management, food safety, sales, customer experience, or event planning.

Salary range:
$39,500–$62,400

Possible Job Positions:
Lead Sales Associate
Head Cashier
Retail Assistant Manager
Assistant Store Manager
Front Office Supervisor
Restaurant Shift Manager
Food and Beverage Supervisor
Event Coordinator
Banquet Captain
Customer Experience Supervisor

LEADING IN YOUR CAREER

Lead teams, manage operations, improve customer and guest experiences, and oversee sales, staffing, budgets, events, or food and beverage services.

Salary range:
$55,000–$130,000

Possible Job Positions:
Store Manager
Retail District Manager
Hotel General Manager
Restaurant Manager
Food and Beverage Manager
Event and Conference Manager
Hospitality Sales Manager
Director of Guest Services
Director of Operations
Regional Retail Manager

*Data Sources: Salary and progression information is based on input from HR staff at Columbia businesses, statistics from the U.S. Bureau of Labor Statistics, and local job market listings found on Indeed, Glassdoor, and ZipRecruiter.

What You Need to Succeed

Frequently asked questions about how to excel in a hospitality and retail career

Your Path to
Getting Started

Click a path number for more information.

Discover which career in hospitality and retail might be a good fit for you. Click to take a quiz on careers in hospitality or read an article about careers in retail!

View Local Employers — We recommend applying on company sites instead of sites such as Indeed.com

Apprenticeships, Certificates, and Colleges/Technical Schools that could be helpful for career progression

Career Testimonials

Chris Bush,
Title,
Bush’s Catering & Meal Prep
Testimonial…  

DJ Johnny,
Title,
Business
Testimonial…

Person,
Restaurant Manager,
Business
Testimonial…

Additional Career Resources

Job search and career success training videos

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Explore job listings on employment sites