Non-Emergency Medical Transportation
NEMT stands for Non-Emergency Medical Transportation. The purpose of the NEMT Program is to ensure transportation to eligible MO HealthNet fee for service and Managed Care Health Plan participants who do not have access to free appropriate transportation to and from scheduled MO HealthNet covered services. The NEMT Program may use public transportation or bus tokens, vans, taxis, ambulances, ride-shares, or even airplanes, if necessary, to get participants to health care appointments. Participants may also receive help with gas costs if they have a car, or have a friend or a neighbor who can take them. The NEMT broker must approve this before the appointment.
Prior to requesting a ride using NEMT, participants should:
If the participant’s city offers free public transportation, then the participant should utilize the free public transportation
Contact local community organizations for assistance
Secure a ride from another agency, if available
The caller will need the following information when requesting a ride:
Participant’s name, date of birth, address, phone number, and the MO HealthNet or MO HealthNet managed care ID number
Name, address, and phone number of the medical provider that will be seen by the participant
Date and time of the medical appointment
Medical reason for the transportation request
The type of MO HealthNet-covered service (doctor, dentist, therapy, etc.)
Special transportation needs of the participant; i.e., the participant uses a walker, cane or wheelchair
Whether the participant is under the age of 21 and needs someone to accompany them to the appointment. If the participant is under the age of 17, a parent/guardian must ride with them.